It was done to reqyest, professional and very efficent on shipping updates, shipping methods and quality. If need again, will be ordering here again
Billie Eilish Edible Image Cake Topper Personalized Birthday Sheet Decoration Custom Party Frosting Transfer Fondant
I highly recommend. The editable image came fast and packed very nicely. It was a huge hit at the party!
The image was exactly the way we wanted. Nice, soft texture and easy to cut. Unfortunately, the package was damaged during delivery but we were able to cover the damage with icing.
The event was 4/18/25. I returned your unopened item. Please refund my $25.95 as your stated you would. This is my 7th request. I never order from this unprofessional fraudulent company again. I would encourage no one's shouldn't either. Multiple, emails, voicemail & chats were left & no replies. PLEASE REFUND MY $25.95! My legal counsel will be in touch!
I ordered my edible transfer late at night. The next morning I found out that the person I was doing the cake for had cancelled. I immediately emailed Cakecery and requested to cancel my order. Never received a response. Received an email a couple days later saying my order was out for delivery, so I immediately emailed them again requesting to cancel my order. Never heard anything. Couple days later received an email saying my order was out for delivery, so I immediately emailed them a third time requesting to cancel my order and then return the item. Never heard a word from them. Now I am out the money I spent on the transfer because the cake was cancelled and Nobody from this business got back to me about cancelling my order. Horrible customer service!!
Chose the wrong cake size and immediately sent a message to customer service. Then a follow up message the next day. Then a follow up message when I got a shipping notification. Then I responded to a survey request complaining about the issue. No one ever contacted me and we had to buy a second cake to accommodate the wrong size. Absolutely terrible customer service. Never shopping here again.
I have to give a HUGE Shout of thank you to cakecery!
They were able to get a last minute topper out and still personalized for my grandson. Yes I had to pay a little extra for 2 day arrival BUT the topper was amazing and the design was awesome. It looked great against the black frosting on the cake.. The only downfall that I have was the taste. it was a little weird. To bad they cant flavor it up some with a little sweet.
As expected! Really happy with it!
Great quality and very easy to apply to the cake. I highly recommend their toppers.
My daughter loves the image! Thank you!! Even when I didn’t add text you reached out to make sure it wasn’t a mistake. Great service! Great detail! And quick and safe shipping. Thank you
My grandson loved it . I will buy from you in the future when needed ...
Thanks for the great job ..
We loved the topper but we received it 2 days past when the ad said it would arrive which doesn’t wirk well for birthdays
Legend of Zelda Links Awakening Edible Image Cake Topper Personalized Birthday Sheet Decoration Custom Party Frosting Transfer Fondant
NEVER RECEIVED PACKAGE!! Credit my credit card- thank you!
Taylor Swift The Eras Tour TSC Edible Image Cake Topper Personalized Birthday Sheet Decoration Custom Party Frosting Transfer Fondant
Fast shipping and beautiful image! Great quality and easy to work with!
I ordered a half sheet Coraline cake image and it came out great! I will order again if I need another one in the future. Thank you! I still have the image in the large "ziploc" it was delivered in so the image might look a little shiny.
My son is in love with the Dragons Love Tacos book so he was very excited to see this as his cake. It went on well, although it was kind of hard to push the candles through
Received wrong information about shipping only to learn too late that the shipment was damaged in route. Called and was told they would reship package THAT day and that they would send me shipping info which i never received. Through UPS app i learned UPS received package 2 days after i was told it would be shipped and my package arrived 3 days after the event i needed it for. My original order was places over 2 weks in advance. I emailed my concerns aftsr i received the package and never heard back. I will not be ordering from here again.
The image arrived cracked and dried out. I paid 40 dollars total for this image. I ended purchasing one from another vender and had to triple the cost to get it here on time. What a waste.
I thought it would be plastic & on both sides. I little disappointed.
Overall, product is satisfactory. Only negative point is the printed image is somewhat blurry/hazy. I just wish the image was a sharper resolution.
As stated in the phone call and 6 plus emails, including multiple images of the product’s condition upon receipt) sent in the last week (to which I have not received a SINGLE response), my order was damaged. I paid for the product, received an unusable product due to damages incurred during shipping, called to try to submit a claim to shipper (I was the recipients and was informed that claims need to be submitted by sender), spoken to two different people, emailed approximately a dozen images and requested a response or update, and It’s become obvious that I’ll never hear from this company or be refunded the money I wasted when I bought a product that the company does not stand behind. Will never buy from again, that’s certain, and now feel as though filing a complaint with the BBB is the only other option I have.
